WhereToStart.ca provides access to a variety of mental health services for children and youth offered by six service providers in Peel Region. Our network of service providers includes Associated Youth Services of Peel, Nexus Youth Services, Peel Children’s Centre, Rapport Youth and Family Services and the child and adolescent mental health clinics at Trillium Health Partners and William Osler Health System.
After you call 905-451-4655, you will have the opportunity to schedule a telephone intake appointment with one of our Access and Intake Specialists. After completing the intake, the Access and Intake Specialist will review your options with you and talk about next steps. For detailed information about what to expect before, during and after the intake appointment, please visit this page on our website.
You can call WhereToStart.ca if you are:
Our phones are answered between 9 a.m. and 4:30 p.m., Monday through Friday. If you call while our office is closed or while we are on another call, please leave us a brief voicemail message with your contact information and we will return your call within 24 business hours. If you need immediate help after hours, please call one of the crisis lines listed on our website.
There is no cost associated with using WhereToStart.ca.
WhereToStart.ca is staffed by a multidisciplinary team of Access and Intake Specialists.
Our Access and Intake Specialists have a variety of educational backgrounds (such social work, psychology, and child and youth care) and are specially trained to talk to children, youth and caregivers about their concerns and help them find the most appropriate service(s) to meet their needs.
When you call us, you will be connected to a caring and empathetic person who will listen to your story and ask you questions to better understand your situation.
Access and Intake Specialists are NOT doctors or psychologists and we cannot diagnose you or your child during or after your intake appointment.
That’s no problem! Some of our Access and Intake Specialists speak multiple languages and we are also more than happy to provide interpretive services in your language at no cost to you. We cover the cost of interpretive services.
If you are a child, youth or young adult over the age of 12, you can contact WhereToStart.ca on your own. We will not share any of the information you share with us with anyone else without your permission unless there are concerns about your or someone else’s safety.
We do not provide assistance for the following concerns:
Please visit our Resources page for links that may be helpful to you.
Your intake appointment will take about an hour to complete.
Yes. Please have the following items handy during your intake appointment:
When you call WhereToStart.ca, we will work with you to find the best service(s) possible for your unique situation. The services available through the Peel network of service providers include:
All of the services that you can be connected to through WhereToStart.ca are provided free of charge.
If you are in crisis and need help right now, please call one of the following options for help. You can also call 911 or visit your nearest hospital emergency room.
If you are under 18 years of age and live in the Region of Peel, you can use PCC’s Crisis Response Service. This service provides crisis support if you are experiencing a mental health crisis that is not life threatening but would benefit from a supportive response. Crises may include feeling depressed, worried, and/or experiencing suicidal thoughts. Your parents or caregivers can also call if they are concerned about your safety or behaviour. One of PCC’s specially trained Crisis Workers will talk with you about your problem to recommend what needs to be done to help support you.
24.7 Crisis Support Peel Dufferin is a community crisis service offering timely response to adults (16 years and over) experiencing a mental health or addictions crisis; individuals having difficulties coping; and family, caregivers and friends needing support. 24.7 Crisis Support Peel Dufferin professionals will speak to you by phone to provide support and help you make a plan to stay safe.
Kids Help Phone is Canada’s only national 24-hour, bilingual and anonymous phone counselling, web counselling and referral service for children and youth. Whether by phone, mobile app or through the Kids Help Phone website, you can connect to help whenever you want, however you want.
Your mental health is just like your physical health – sometimes you might not feel your best and you need help from professionals to feel better. There is nothing wrong with reaching out for help. In fact, often the sooner you reach out, the sooner you can start feeling better.
You might be need mental health services and supports if you:
You should contact WhereToStart.ca if you are struggling with difficult feelings, behaviour and/or situations and you would like help.
To provide the best service possible, we need to collect and use information about you. We promise to make sure that all your information is kept private and secure.
We collect basic information about you so that we can provide the best service possible. We also collect information for our records, as the law requires us to. This information will include things like your name, date of birth and contact information.
Your information will only be shared with the clinicians and other professionals involved in your treatment. This information helps us find out what your concerns are. It also helps us provide the best treatment for you, and it helps us track your progress in treatment.
PHIPA stands for the Personal Health Information Protection Act. PHIPA provides a set of rules for the collection, use and disclosure of personal health information, and includes the following provisions:
In short, PHIPA requires that WhereToStart.ca keep you informed of how your information is collected and used, and we must also protect your privacy.
Yes! Please make us aware of any needs we may need to accommodate when you contact us and we will work with you to ensure you can access our services.
Please visit this page if you have a complaint about your experience with WhereToStart.ca.
If you have completed an intake, we invite you to complete this survey to tell us about your experience.