What to Expect


What to Expect

When you call WhereToStart.ca, we will:

  • Listen to you and your concerns
  • Ask questions to make sure we understand your situation
  • Provide support and guidance
  • Help you access crisis or walk-in counselling services in the Region of Peel, if needed
  • Determine your eligibility for services in Peel offered by the four WhereToStart.ca partner agencies
  • Provide you with information about mental health services that can help you
  • Connect you with the most appropriate service(s) for your needs

When you call WhereToStart.ca for the first time, you will be invited to book an intake appointment with one of our Access and Intake Specialists for a later date. You may have to wait a few weeks for this appointment. If you need support while you wait, the Access and Intake Specialist will help you find crisis or walk-in counselling services.

The intake appointment will take place over the phone and will take approximately one hour to complete. During the intake appointment, an Access and Intake Specialist will ask you questions about you and your circumstances to help determine which programs or services might be best for you. You will be asked questions about your daily life, relationships and how you feel.

After the intake appointment, the Access and Intake Specialist may need time to consult with other members of our team before talking to you about your options, at which point we will share our recommendations with you. We will provide you with information about the program(s) and/or service(s) we think will meet your needs and answer your questions to help you take the next step.

What We Expect

Accessing any programs or services through WhereToStart.ca is completely voluntary. You decide as to whether you want to participate in a treatment program or service. The WhereToStart.ca team is responsible to make sure that things have been fully explained to you. You are responsible to ask questions and seek clarification where you are confused by the agreement or if you have any concerns. Please do not hesitate to raise your concerns. We truly want to make sure you understand the program or service you are requesting.

Help Us Serve You Better

All of our community-based agencies look for ways to make your participation in our programs and services as convenient and comfortable as possible. In order to do this, it is important that we are aware of any needs you may have, (e.g., culture, nationality, language, sexual orientation, gender, age, religious beliefs, new Canadians, new to the Region of Peel, etc.) so that we can better serve you and/or your family. Please make us aware of how we can make your experience better when you request an intake.